At 23naga, your privacy is not merely a legal obligation — it is a core value we uphold. This document transparently explains how we collect, use, store, and protect your personal information.
Welcome to the 23naga Privacy Policy page. We understand that entrusting your personal information to any online platform is a decision that should not be taken lightly. That is why we have taken the time to write this policy in a clear, honest, and straightforward way — free from the confusing legal jargon that often gets in the way.
23naga operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. This policy outlines our practices regarding the collection, use, storage, protection, and sharing of our platform users' personal information.
By using the 23naga platform, you agree to the practices described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform. This Privacy Policy should be read together with Terms and Conditions us.
Our commitment: 23naga will never sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes, under any circumstances.
We only collect information that is strictly necessary to operate our platform safely and efficiently. Below are the categories of information we collect and the reasons for doing so:
| Data Category | Purpose of Collection | Mandatory / Optional |
|---|---|---|
| Registration Information | Account management & communications | Mandatory |
| KYC Documents | Identity verification & AML compliance | Mandatory |
| Transaction Data | Payment processing & fraud prevention | Mandatory |
| Technical Data | Security, risk control & platform improvement | Automatic |
| Communication Preferences | To send promotions & relevant notifications | Options |
Every piece of information we collect is used for a clear and legitimate purpose. We do not use your data for any purpose other than those stated below without first obtaining your consent.
Automated Processing: Some decisions on the 23naga platform, such as risk assessments and fraud detection, are carried out automatically using our systems. You have the right to request a manual review if you believe an automated decision is unfair.
23naga does not sell or trade your personal information. However, there are certain situations where we need to share information with specific parties to keep the platform running properly and securely:
We share the minimum necessary information with service providers who help us operate the platform, including:
All these third-party providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.
We may be required to disclose your information to government authorities or law enforcement if:
Note: In all sharing situations mentioned, 23naga only discloses information that is strictly necessary and nothing more. We will inform you of any such disclosure where permitted by law.
The security of your data is the highest priority at 23naga. We continuously invest in the latest security technologies and procedures to ensure your personal information is always protected against unauthorized access, breaches, or misuse.
Data Breach Notification: In the event of a data breach that may affect your information, 23naga will notify you via your registered email within the timeframe required by applicable law.
The 23naga platform uses cookies and similar technologies to enhance the user experience, maintain session security, and analyze usage patterns. Below are the types of cookies we use:
These cookies are mandatory for the platform to function properly. Without them, key features such as secure login and session management will not work. These cookies cannot be disabled.
We use analytics cookies to understand how users interact with our platform. This data is collected in aggregate and anonymized form to help us improve the overall user experience.
These cookies store your preferences such as selected language, display settings, and login details for your convenience. They help us deliver a more personalized experience.
Cookie Controls: You can manage or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some sections of the 23naga platform.
23naga does not store your data indefinitely. We have a clear data retention policy based on operational needs and legal obligations:
Once the relevant retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked to you. You may request account deletion at any time by contacting our support team, subject to any applicable legal retention obligations.
Under Malaysia's Personal Data Protection Act 2010 and 23naga's internal policies, you have several important rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal information we hold about you. This request will be processed within 30 working days.
If your information is inaccurate or out of date, you may request that we update or correct it. We encourage you to keep your profile information current at all times.
You may request deletion of your data subject to legal retention obligations. Requests will be assessed on a case-by-case basis and we will inform you of the outcome.
You may object to the use of your data for direct marketing purposes at any time. Simply update your communication preferences in your account settings or contact our customer support.
You have the right to receive a copy of your personal data in a machine-readable format for transfer to another platform should you choose to do so.
In certain circumstances, you may request that we restrict the processing of your data while a related issue is being resolved, without needing to delete that data.
To exercise any of the above rights, contact the 23naga customer support team via Live Chat or email. We will respond to your request within a reasonable timeframe and will not charge any fees for legitimate requests.
As an online platform, some of the service providers we use may operate outside Malaysia. This means your data may be transferred to and processed in other countries.
When such data transfers occur, 23naga ensures that:
The 23naga platform is strictly for users aged 18 and above only. We do not intentionally collect or process any personal information from individuals under the age of 18.
We carry out an age verification process during registration and during KYC processing to ensure compliance with this age requirement. If we find that information has been collected from someone under the age of 18, we will take immediate steps to delete that information and close the account in question.
Child-Related Complaints: If you believe that a minor under the age of 18 has registered or used this platform, please contact our support team immediately so that appropriate action can be taken.
23naga reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements.
When material changes are made to this policy, we will:
Continued use of the 23naga platform after any amendments are published will be considered your acceptance of the updated policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. Our team is available to assist you 24 hours a day, 7 days a week.
You can reach us via:
For privacy rights requests in particular, please clearly state the type of request (e.g., "Data Access Request" or "Data Deletion Request") so we can route your application to the correct team more quickly.
Response Time: 23naga is committed to responding to all privacy-related enquiries within 5 working days. More complex requests may take up to 30 working days to be fully resolved.
Your privacy is not just words — it is a daily practice we uphold in every aspect of 23naga platform operations.
Every bit of data that travels between your device and the 23naga servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banks to secure online transactions.
Only 23naga staff with a genuine operational need are granted access to user data. All access is logged and monitored, and staff undergo regular data protection training.
The 23naga platform undergoes periodic security assessments by independent third parties. This ensures our privacy practices consistently meet or exceed current industry standards.
We only collect what is truly necessary — nothing more. Every piece of data we request has a clear justification, and you will know what it is used for before providing it to us.
In the event of any security incident that may affect your data, 23naga has a clear notification procedure to inform you promptly and take corrective action.
Data that is no longer needed is securely deleted according to a pre-set schedule. We do not retain your data longer than required by operational or legal needs.